Shipping Policy

How long will it take to ship my order?

You can cancel your order within 24 hours only after your purchase. All orders are processed within 24 business hours and shipped within 3-5 business days. Standard shipping to U.S. take 5-10 business days and in rare cases 15+ business days. Standard shipping to other countries take 7-21 business days and in rare cases 30+ business days. Standard shipping are free for orders over $50. We provide free express shipping to the U.S., Canada, European countries and Australia for orders over $120 . Express shipping take 2-6 business days. Please note in some countries, customs may cause an additional delay in delivery.

The above times are estimates, and sometimes deliveries may take longer. Working days do not include weekends or bank holidays.

When will I receive tracking information:
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
If you do not receive your tracking number within 7 business days, please contact us!

Customs:

-Orders may need to clear Customs in your country.
-Please check if your order will incur additional import duties, taxes or other Customs
related charges.
-Import duties, taxes or other Customs charges will be collected by the shipping
company upon delivery.
-Mayzia is not responsible for delays caused by the Customs department in your country.
-Additionnal costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or Customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Tips for shipping:

1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.

2) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Mayzia.We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7.00USD cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).

 

Shipping Policy | Mayzia